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E|SPACES Concierge Job Description – Belle Meade

Join a growing company that is dramatically changing how people think about work and meetings. E|SPACES is a work and meeting space designed for today’s mobile workforce, including entrepreneurs and professionals who often work out of home offices and coffee shops as well as corporate companies who need off-site meeting space. As an E|SPACES Concierge, challenge your multi­tasking skills to create a welcoming environment, provide member support, resolve minor technical issues, improve service and promote membership. Must have exceptional customer service skills, technical and problem solving skills, a professional image and an acute attention to details. College degree plus one to three years experience in customer service preferred.

Who We Are:

E|SPACES combines the functionality of state­of­the­art offices with the aesthetics of a comfortable, inviting and professional community. Instead of walled offices, the centers are designed to be open, and they include a wide variety of work and meeting spaces. Our members’ work spans virtually every aspect of business and the professions.

The office amenities include wireless internet, copying and printing, document scanning, a business address, and of course free coffee. The centers are technology rich environments and are staffed by concierges weekdays from 7:30am­5pm. Rather than a long-term lease, members pay for only the amount of time they need on a month­to­month basis.

E|SPACES is a leader in the movement away from traditional, expensive and wasteful walled offices to flexible space designed for a workforce armed with mobile devices and the cloud. Our mission is to simplify life for busy, mobile professionals.

Position Details and Benefits:

This position is full time Monday through Friday. Compensation will be hourly dependent upon experience and includes a stipend for health insurance. You will be expected to work primarily at E|SPACES in Belle Meade but should also be flexible and available to work at E|SPACES in Cool Springs if needed. This is a great opportunity for advancement in a growing company.

Key Duties:

As an E|SPACES concierge, your primary role is to serve as a host to members and their guests and ensure that their experience is a positive one on all levels. You are there to assist and support them within the confines of E|SPACES. You will also be expected to operate and maintain the space. This involves maintaining the space cleanliness and organization, coordinating and executing events, continually improving systems and processes, as well as closing prospective members and orienting them with the space. Below is a more detailed look into the concierge role:

Member Service: Member experience is crucial to E|SPACES and the concierge is central to that experience. Your job is to make each and every member and guest feel completely comfortable in their environment. You will accomplish this with your attitude, language, appearance, knowledge, and professionalism. You will be expected to conduct orientations for members to familiarize them with the technology, assist them with room reservations, answer questions about their particular membership and advise regarding membership changes. You will also be expected to field any questions specific to our technology, which requires a basic understanding of general technology and a more in depth knowledge of our technology in particular. You will be expected to take ownership of the space, proposing and executing improvements and refinements on a regular basis.

• Greet members and guests
• Book meeting room reservations
• Ensure meeting rooms are set up and ready for each meeting
• Field questions about membership
• Coordinate with members regarding specific meeting room requests and after hours meetings to ensure their meetings go smoothly
• Promptly answer phone calls and emails
• Provide general technical support and troubleshoot issues that arise with our printers, phones, wifi, and flatscreen displays.
• Sort member’s mail and send notifications
• Conduct orientations for new members
• Ensure all back end systems stay up to date with new and cancelled members’ information (data entry)

Space Operations and Maintenance: Your job is to keep the space clean and orderly, to the same standards as a five star hotel, at all times. This involves re­stocking all supplies in the space, keeping the floors, surfaces and counters clean, keeping the conference rooms in order, and maintaining a neat and orderly kitchen area. You will be expected to “roam” the space every hour to maintain the space standards. This includes adjusting the blinds, testing the IT systems, and ensuring conference room scheduling accuracy.

• Maintain space orderliness and cleanliness
• Re-stock the café and copy room
• Coordinate for any maintenance or repairs needed
• Order and maintain supply inventory, including pick ups when needed

Sales: You will be expected to promote E|SPACES to those who visit E|SPACES and at occasional networking events in the community. You will also be expected to help identify potential clients and make contact introducing them to E|SPACES. Sales and closing prospective members is a crucial element of the concierge’s role. This will require proficient touring skills, friendly and welcoming interactions, as well as closing/sales skills.

• Assist with sales by answering questions about membership and giving tours of the space
• Attend occasional networking events
• Follow up with leads to close sales
• Provide other sales support as needed

Events: We host monthly breakfast networking events in our space and occasionally allow members to rent out the space for personal events. You will be responsible for communicating with vendors and ensuring the space is ready for these events.

• Coordinate catering and audio for our monthly Learning Series Events
• Coordinate logistics with vendors, speakers and sponsors
• Ensure space is set up properly and ready for guests on event day